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Store Policies

BrassKicker's Store Policies

Welcome to BrassKicker. We hope you find something that will help you in your creations.

Payments and Discounts

We accept Paypal (and major credit cards through Paypal). We do not ship orders until payment has cleared.

Discount policy:

5% discount for orders over $100 (not including shipping) - use code OVER100
10% discount for orders over $150 (not including shipping) - use code OVER150
15% discount for orders over $200 (not including shipping) - use code OVER200

Quantity discounts cannot be combined with any other kind of discounts. Orders placed with multiple discounts will be canceled.

Shipping

Orders ship 1-5 business days after a cleared payment. We ship USPS First Class Mail. If available, a message with tracking information is sent when we ship orders - please check your junk mail if you do not receive this message in your inbox.

We do ship internationally, however, full tracking is only offered to a select number of countries through USPS. First Class shipping generally takes 2-5 weeks but on occasion may take longer if packages are held at customs. Priority shipping is available for faster shipments. Shipping upgrades can be purchased during checkout.

***International customers - Please familiarize yourself with your country's import laws and limits and understand that packages over that limit will be charged duty taxes. Buyers are responsible for paying any import taxes imposed by their country. We will ship your purchase in one shipment and we cannot break up purchases into multiple packages unless they are ordered that way (as separate purchases). Thanks for your understanding!!***

Orders to Germany include a mandatory customs invoice attached the the outside of the package. Please do not ask us to adjust the customs values of package to Germany.

By default, we do not attach a customs invoice to other international packages. If this is something that you require, please make sure to request an invoice at the time of purchase.

At our discretion, orders over $75 before shipping include insurance free of charge. If your order is under $75 before shipping and would like to purchase insurance please contact us. Thanks!

**Again, please double check your address when ordering. We cannot refund misdirected packages.**

Refunds and Exchanges

Refunds and Exchanges - We want you to be happy with your purchase. If you aren't satisfied with your supplies please contact us for a refund or exchange within 7 days of receiving it. If there is no problem with the items received shipping and insurance will not be refunded.

All items must be returned in their original condition. Refunds will be issued once returned items are received.

Please double check your order when you receive it and notify us with any discrepancies within 7 days of receipt.

Additional Policies and FAQs

Please give us a chance to correct any problems you may have with your order.

Orders shipped to Utah addresses will be charged 6.85% sales tax.

Please note: Small items like earnuts and posts are measured by weight. While we attempt to be precise in our measurements, sets of 50 pieces or more may be off by several pieces. We apologize ahead of time for this discrepancy.

Images of product are copyright protected. Any unauthorized use of these images is strictly prohibited.